Customer Relationship Management

Women Can Lead: Story of Aina Neva Fiati, Leader of a Male-dominated Company

The feminist movement has come a long way given the term “working women” was only established in the mid 1800s. What started out as the only way for women to provide food on the table during war times, developed into a formidable force for societal change and gender equality. Since the first World War, women’s …

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Creatio Training for State-owned Construction Company | February 2024

We are thrilled to take part on the Creatio training for one of our beloved customers, state-owned construction company. The team from our customer was very excited on trying the applications to get themselves familiarized with the features. It’s our pleasure to work on this project, setting up a financial system with features on new …

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iSystem Asia Generates Voice of Airport Customers | February 2024

In January and February, we have been conducting an on-site survey to generate voice of customers for one of our clients, state-owned airport company at the Soekarno-Hatta International Airport Terminal 3 and Terminal 2. The survey participants are coming from frequent airport customers, both for traveling customers (categorizing from the travel purposes such as: business, …

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Train the Trainers (ToT): A Practical Way to Spread CRM Knowledge and Skills within the Organization

When it comes to implementing CRM system within the company, it is important for the team to enhance the knowledge and understanding of various concepts relating to customer relationship management. It will simplify the teamwork when everyone in your team is equipped with an insight into the history of CRM and its involvement as well …

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CX Workshop for Better Understanding of Customer Experience

Research shows that 50% of customers say they will likely switch to a new brand after a poor customer experience, 89% of them are more likely to make another purchase after a positive customer service experience, and 61% of consumers are willing to pay a premium of at least 5% for a promise of exceptional …

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iSystem Asia Assists in Pilot Implementation for a Project with State-owned Sharia Bank | January 2024

2024 began very productive and busy in iSystem Asia. One of our clients, state-owned sharia bank in Indonesia, starts to deploy the CRM System that we have worked on these past few months. The system that we implement are including but not limited to: Sales Activity Tools, Pipeline Management, Dashboard Analytics and Customer 360°. Our …

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iSystem Asia Provides Creatio Training for PT Wijaya Karya Bangunan Gedung on RKP Online | September 2023

It’s a great honor for iSystem Asia to be appointed by one of the state-owned construction companies, PT Wijaya Karya Bangunan Gedung, to implement more Creatio technology at the organization. iSystem Asia has successfully applied Studio Creatio for Rencana Kerja Proyek (RKP) Online, a online detailed work plan platform exclusively developed for PT Wijaya Karya …

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CRM Workshop for PT Hino Finance Indonesia | July 2023

PT Hino Finance Indonesia is a captive financing company for commercial trucks, especially for the Hino brand, which is here to support the sales of Hino products in Indonesia through financing solutions such as, finance leases, sale and leaseback, and other products according to the company’s articles of association, which are tailored to customer needs. …

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iSystem Asia & Creatio at Future Finance Jakarta 2023 | June 2023

Together with our honorable partner since 2012, Creatio, iSystem Asia presented at Future Finance Jakarta 2023, an event that brings together business and technology leaders from the region’s most important retail banks, incurance and solution providers. Eugene Kolosov (Regional Channel Director Creatio), Aina Neva Fiati (Managing Director iSystem Asia), Indar Wiguna (Head of Technology iSystem …

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What is CRM? Full Explanation of CRM

Discuss Your CRM Needs With Our Experts! Questions? We’ve got answers. You don’t learn everything in life by reading a manual. So, if you have questions about iSystem Asia products, services, implementation, or anything else, please reach out. Our representative is ready to help.   Request for presentation, call our Account Manager. Ph: +62 21-7883 …

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