iSystem Asia Generates Voice of Airport Customers | February 2024

In January and February, we have been conducting an on-site survey to generate voice of customers for one of our clients, state-owned airport company at the Soekarno-Hatta International Airport Terminal 3 and Terminal 2. The survey participants are coming from frequent airport customers, both for traveling customers (categorizing from the travel purposes such as: business, family, religious trip, and leisure), also non-traveling customers (those who pick-up/drop-off their relatives at the airport).

As a part of the company’s grand plan to achieve customers’ loyalty in the coming years, the survey aims to gain knowledge from customers’ experience when using airport building along with the facilities as well as their services, and how customers’ expectation towards the company on providing more facilities at the airport.

We are proud to be involved in this project, taking parts in elevating Indonesia tourism to a whole new level.

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