Improving Customer Service by Implementing CRM in 2019
By the end of 2019, the Government of Indonesia has targeted to have 8 million Small and Medium Enterprises (SMEs) to go online. The goal is a part of the E-Commerce Roadmap to 2020 with USD 10 billion business value
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Optimize Profitability, Revenue & Customer Satisfaction by Adopting Customer-centric Philosophy
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Our Services

CRM & BPM Technology

 
Manage a complete customer journey from lead to order, on-going customer maintenance, CRM Analytics as well as adopting Social CRM with the top process-driven CRM Technologies and Business Process Automation More...

Consulting & Advisory

 
Your business is still researching what the best solution is? You are preparing a CRM/CX system implementation, building a CRM culture or Customer Centric Organization, Customer Strategy or even re-implementing your existing system, we are here to assist you and get most out of your CRM initiatives. More...

Training & Certification

 
i-Systemasia Training & Certification Program is a complete modular program of class and exam to validate the skill of CRM/CX professional and to facilitate deployment in your company with top-tier professional management certification on CRM and Customer Experience Management (CX). More...

OUR CUSTOMERS

 

News & Updates

News
Leading low-code, process automation and CRM company renames from bpm’online to Creatio
November 15, 2019

  bpm’online, a leading low-code, process automation and CRM company, announced that it is changing its corporate and product names to Creatio Read more

News
iSystem Asia Has Successfully Held Accelerate bpm’online Global Tour 2019 in Jakarta
October 25, 2019

iSystem Asia is very proud to host the “ACCELERATE bpm’online Global Tour 2019” for Indonesia and the whole Asia Pacific in Jakarta Read more

News
The Godfather of CRM, Paul Greenberg, Will Come to Jakarta for the First Time
August 20, 2019

Do you believe that Paul Greenberg, the Godfather of CRM, will come to Jakarta? Yes, it is. Paul Greenberg will be the Read more

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Insight

Insight
Improving Customer Service by implementing CRM in 2019
August 20, 2019 by: Tarmat Setiawan

By the end of 2019, the Government of Indonesia has targeted to have 8 million Small and Medium Enterprises (SMEs) to go Read more

Insight
Optimalkan Layanan Pelanggan Lewat CRM di 2019
August 5, 2019 by: Tarmat Setiawan

Pemerintah menargetkan pada akhir 2019 terdapat 8 juta UMKM akan “go online”. Ini jadi bagian rencana E-commerce Roadmap, hingga akhir tahun 2020 Read more

Knowledges
BPM Adalah Sentral Transformasi Digital
February 20, 2018 by: Aina Neva Fiati SE, CCP, PCRM

Fakta dari penelitian Gartner menyatakan bahwa saat ini sebanyak 25% bisnis yang kehilangan daya saing setiap tahun berasal dari ketidakmampuan digitalnya. Kita Read more

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Media Coverage

Media Coverage
Sambangi Indonesia, “Godfather of CRM” Bagikan Ilmu ke Pelaku Bisnis
October 17th, 2019

INFO KOMPUTER, Jakarta – Di era digital seperti saat ini, menerapkan Customer Relationship Management (CRM) dengan Teknologi Informasi (TI) yang inovatif sangatlah dibutuhkan Read more

Media Coverage
Paul Greenberg, “The Godfather of CRM”, Tularkan Ilmu ke Pelaku Bisnis Indonesia
October 17th, 2019

INFO BISNIS, Jakarta – Paul Greenberg, sang “Godfather of CRM” akhirnya menularkan ilmu ke pelaku usaha di tanah air. Paul bicara tentang bagaimana Read more

Media Coverage
Kenali Strategi untuk Jaga Kepercayaan Pelanggan
October 17th, 2019

Liputan6.com, Jakarta – Paul Greenberg, ahli strategi interaksi dengan pelanggan menularkan ilmu ke pelaku usaha di tanah air. Paul bicara tentang bagaimana Read more

Media Coverage (More...)
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