iSystem Asia is a Jakarta-based System Integrator, Management and Technology Consulting company in Indonesia. We are focusing on Customer Relationship Management (CRM), Customer Experience Management (CX) and Business Process Management (BPM), with intelligent technology mainly used as our tools.
As a CRM and BPM technology expert, we aim to remain reliable by providing remarkable solutions to organizations coming from various industries such as telecommunications, banking, finance, airlines, aviation, construction, FMCG, education, government agency and many more.
With a diverse group of passionate and competent people, we bring a unique and global approach to improving business efficiencies and simplifying its process
CEO Message
Since day one of our establishment, we live through three core values that define the character of our company and shape everyone's individual behaviors. To be Customer-centric, Reliable and Meaningful, are what served as the foundation for how we act and make decisions. Now after over a decade, the three values have become company culture & everyone behavior of ours as we grow greater.
Aina Neva Fiati Chief Executive Officer iSystem Asia
Our Values
CUSTOMER-CENTRIC
Offering customer-focused products and services
Customer centricity is our mantra. It is to focus on creating positive experiences for our customers by having an in-depth understanding on their situations and expectations. Through this value, we put customers as the focal point of all decisions related to delivering our solutions in achieving customer satisfaction, loyalty and advocacy.
RELIABLE
Being a reliable and trusted person
We committed to be dependable, not only about solutions we provide, but also about how we carefully manage the relationships we develop with our customers. At iSystem Asia, we rely on everyone's strengths, knowledge and skills in the team, so we create a team that gets the best out of itself everyday.
MEANINGFUL
Giving the best values for family, environment and nation
We believe that every sincere action means something not just for our customers, also for everyone around us.To continuously improve and to be better today than we were yesterday are what keep us aiming to contribute to a cause that is bigger than ourselves. Quoting Mother Teresa, "Not all of us can do great things. But we can do small things with great love."
Strategic Alliances
At iSystem Asia, alliances are essential to meet our objectives. iSystem Asia develop competencies and capabilities through strategic alliances.
We team up with world-class organizations to ensure excellence.
Creatio is a global software company leading in the space of business process automation and CRM
The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.
iSystem Asia is…
moving from one level toanother where,
the team is expanding rapidly
and numbers of customers are flourishing
one step at a time!
iSystem Asia is…
taking a step ahead of
customers’ expectations!
iSystem Asia is…
thriving!
iSystem Asia in numbers
12
years of expertise
100+
projects
25+
industries
8000+
cases
Hear What Customers Are Saying About Us
“As the fastest growing airline in the region, we need technology that supports our strategy of constant acceleration. iSystem Asia helps us transform and grow rapidly, servicing our customers at jet speed!”.
PT Citilink Indonesia Achmad Royhan,Vice president of IT
“We’ve been working with iSystem Asia for more than 3 years (since 2016) and they have been helping us to develop the foundation of CRM across the organization. The foundation is important, since CRM is usually only associated with customer service, but the facts CRM scope is much bigger than that. iSystem Asia also has competent facilitators who are not only knowledgeable in CRM but also capable in implementing it at the same time”.
PT Serasi Autoraya, Renata Indriana,CRM Division Head
“We had a deep understanding on Customer Experience (CX) with excellent training method, and got insights on the importance of CX in service industry, especially information services of Central Bank that has wide range and borderless stakeholders/customers. Within a short time, we gained the capability in constructing customer journey. Very powerful, The Best“.
Bank Indonesia Silvia Sri Mustika,Ass. Director – Public Information Service
“Every business will always look for ways making business processes efficiently. Bpm’online has exceeded expectations, the system offer a very powerful CRM which can be implemented in B2B and this system has successfully oversee the process of obtaining project contract and optimize expert certification management in our company”
PT Wijaya Karya (Persero) Tbk Ernawan,Senior IT Consultant
