When it comes to implementing CRM system within the company, it is important for the team to enhance the knowledge and understanding of various concepts relating to customer relationship management. It will simplify the teamwork when everyone in your team is equipped with an insight into the history of CRM and its involvement as well as development and executive of an idle CRM strategy for building a strong customer basis and retaining them with the help of customer satisfaction.
One of the most common problems is, sending your team to expensive courses may not be cost-effective. Therefore, providing comprehensive and continuous training for your staff is an efficient way to ensure they are comfortable using the CRM system.
At iSystem Asia, we believe that providing a complete understanding and proficiency in using CRM software, will make employees fully utilize its potential and maximize their productivity. It will be more effective when it is done within the company led by a well-trained employee.
Training the Trainers (ToT) by iSystem Asia is a session where we provide a training to a selected group of employees who can then train others in their teams or departments. Through ToT, CRM training is consistent, relevant, and tailored to your business needs and goals, and it is also very cost-effective.
ToT: Creatio for CRM (state-owned sharia bank) – 2023
ToT: Creatio for Sales Management at Mandiri InHealth – 2023
Our ToT will provide the trainers with the necessary resources and support, such as training manuals, guides, templates, checklists, and feedback forms. The trainers will also be trained on how to design, deliver, evaluate CRM perfomances, and utilizing CRM platforms.