About Aina Neva Fiati SE, CCP, PCRM

Author Header
Aina Neva Fiati SE, CCP, PCRM
Aina Neva Fiati SE, CCP, PCRM
Managing Director of iSystem Asia/PT Inter Sistem Asia, Management & IT consulting company, specializing in CRM & Business Process Management. More than 20 years professional experiences in the IT, CRM, sales & marketing and business development from the ground up-starting with the very start-up phases all the way to the managerial phases. Various industries background, include: IT, manufacture, telecommunication, financial services.


  • Pengaruh BPM (Business Process Management) pada Budaya Bisnis Anda, 10 May 2021 in Insight
  • Revolusi Industri 4.0, Software Berbasis Business Process Management (BPM) Kian Mendesak, 14 Sep 2020 in Insight
  • CRM Memiliki Peran Berbeda Di Setiap Perusahaan Yang Berbeda (Part 1), 13 May 2020 in Insight
  • marketnesia.id – CRM Memiliki Peran Berbeda di Setiap Perusahaan yang Berbeda (Part 1), 28 Apr 2020 in Media Coverage
  • 4 Ideas to Put Cloud CRM to Work for Your Small Business, 26 Mar 2020 in Insight
  • The Godfather of CRM, Paul Greenberg, Will Come to Jakarta for the First Time, 20 Aug 2019 in News
  • bpm’online Studio (5 days Workshop), 12 Feb 2019 in Training & Certification&Upcoming Events
  • iSystem Asia & Psiog Digital announce Strategic Partnership, 12 Dec 2018 in News
  • CRM Fundamentals: Toward Customer Focused Organizations (2 days course), 06 Dec 2018 in Training & Certification&Upcoming Events
  • Aina Neva Fiati, 26 Nov 2018 in Course Leader
  • Customer Experience Management (CX) Masterclass (2 days course), 21 Sep 2018 in Training & Certification&Upcoming Events
  • Social CRM – Utilizing Social Media for Improving Customer Experience (2 days course), 21 Sep 2018 in Training & Certification&Upcoming Events
  • Account Manager, 20 Aug 2018 in Career
  • Business Process Consultant, 20 Aug 2018 in Career
  • Programmer, 20 Aug 2018 in Career
  • iSystem Asia Telah Menyelenggarakan Event “Accelerate bpm’online Global Tour 2018” di Jakarta, 12 Aug 2018 in News
  • Customer Experience Management (CX) In-House Workshop: PT Serasi Autoraya, 23 Jul 2018 in News
  • iSystem Asia Dukung Aplikasi Project Management Berbasis Business Process di Sektor Listrik Nasional, 03 Jul 2018 in Updates
  • Social CRM In-House Training: PT Serasi Autoraya, 14 May 2018 in News
  • BPM Adalah Sentral Transformasi Digital, 20 Feb 2018 in Knowledges
  • Menempa Hubungan Pelanggan, 20 Feb 2018 in Knowledges
  • CRM Fundamentals In-House Training: PT Serasi Autoraya, 12 Feb 2018 in News
  • Bagaimana Sosial Media Berdampak pada CRM, 09 Jan 2018 in Knowledges
  • Kado Terbaik untuk Pelanggan, 08 Jan 2018 in Knowledges
  • Mengapa Sertifikasi CRM Dibutuhkan, 08 Jan 2018 in Blog&Knowledges
  • Empati dan Kecerdasan Buatan, 11 Dec 2017 in Knowledges
  • Ketika Prilaku Konsumen Berevolusi, 30 Nov 2017 in Knowledges
  • Ketika Pelanggan Menjadi Sahabat, 30 Nov 2017 in Uncategorized
  • iSystem Asia Sukseskan bpm’online Global Tour 2017, 15 Nov 2017 in News
  • iSystemAsia Succeed bpm’online Global Tour 2017, 15 Nov 2017 in News
  • SWA – Layanan End to End Jadi Andalan iSystem Asia, 05 Nov 2017 in Media Coverage
  • CRM Workshop : PT Astra Honda Motor, 20 Jul 2017 in News
  • Customer Relationship Management (CRM) Fundamentals: Creating Loyal Customers & Driving Customer Advocacy, 20 Jul 2017 in News
  • iSystem Asia Awarded as the Fastest Growing Partner in Asia Pacific by bpm’online, 12 May 2017 in News
  • How to Select the Right CRM for Your Email Marketing Needs, 15 Apr 2016 in Blog&Insight&Knowledges
  • Exclusive One-Day Workshop Series #1: “The One-to-One CRM Gap Analysis”, 07 Apr 2016 in News&News & Updates
  • Peran Social CRM Dalam Talkshow Bank Indonesia: “Pengembangan Contact Center Lembaga Publik Dalam Dunia Digital”, 22 Feb 2016 in News&News & Updates
  • 5 Alasan Mengapa Anda Harus Fokus Pada Pangsa Pelanggan, Bukan Pangsa Pasar., 13 Jan 2016 in Blog&Insight&Knowledges
  • Professional Customer Relationship Management Certification Program, 23 Oct 2015 in News
  • The Seven Deadly Sins of Customer Service, 12 Oct 2015 in Blog&Insight&Knowledges
  • SWA – Buttle: Wujudkan Loyalitas Pelanggan dengan CRM, 11 May 2015 in Media Coverage
  • SWA – I-System Asia Hadirkan Profesor CRM Pertama di Dunia, 15 Apr 2015 in Media Coverage
  • Pikiran Rakyat – Telkom PCC Kembangkan Kerjasama Internasional dengan AARM, 08 Sep 2014 in Media Coverage
    • Facebook
    • LinkedIn
    • Youtube
    • Instagram