About Author
More than 20 years professional experiences in the IT, CRM, sales & marketing and business development from the ground up-starting with the very start-up phases all the way to the managerial phases. Various industries background, include: IT, manufacture, telecommunication, financial services.

Aina Neva Fiati SE, CCP, PCRM
Managing Director of iSystem Asia/PT Inter Sistem Asia, Management & IT consulting company, specializing in CRM & Business Process Management.More than 20 years professional experiences in the IT, CRM, sales & marketing and business development from the ground up-starting with the very start-up phases all the way to the managerial phases. Various industries background, include: IT, manufacture, telecommunication, financial services.