Research shows that 50% of customers say they will likely switch to a new brand after a poor customer experience, 89% of them are more likely to make another purchase after a positive customer service experience, and 61% of consumers are willing to pay a premium of at least 5% for a promise of exceptional …
CX Workshop for Better Understanding of Customer Experience Read More »
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What is Churn Rate: Definition, Causes and Ways to Overcome It Read More »
PT Serasi Autoraya atau yang lebih dikenal dengan SERA sebagai perusahaan yang terus bertumbuh dan bertransformasi dari perusahaan jasa penyewaan kendaraan menjadi jasa solusi transportasi, penjualan kendaraan bekas, dan jasa pengelolaan logistik. SERA menilai bahwa pelayanan yang baik terhadap customer memegang peranan penting. Membangun pengalaman pelanggan (customer experience) menjadi bagian penting dalam strategi perusahaan. Pengalaman adalah …
Customer Experience Management (CX) In-House Workshop: PT Serasi Autoraya Read More »
