Do you want improve and provide an excellent customer service to your customers?
Avert these 7 Deadly Sins of Customer Service:
People like a little bit of concern, care and a show of interest, and that is why customer service should never show to be uninterested in customers’ likes, dislikes and even their personal details like their family, profession or even just small things. Bear in mind to take care and listen to your customers and never presume to know their mind. Presuming and trying to give solutions for their so-called problems is the big No No action in this type of work.
If customer service is what you do, then you have to remember this rule… “never let a customer feel uncomfortable.” This is crucial because different customers have different criteria for what they feel uncomfortable. Know your customers, their character, their status, prefference and deal with them accordingly. Make them comfortable before we do business with them.
Customers are more concerned to you and your attitude towards them than you are aware of. So, holding forth a right, welcoming, easygoing body language is very important. In fact a warm and nice confident greeting along with direct clear eye contact can go a long way in breaking the ice with customers and winning their trust.
Just like you.. day is made up of ups and down, so is your customers. A previous unhappy matter could have irritated your customer’s mood. So, remember to figure out the attitude of your customer and handle them appropriately. A helpful and nice attitude will go a long way in making your customer feel better and so you do. Keep in mind to always uphold a positive image to your customers.
Not knowing what your customers want is the worst thing in customer service. As mentioned earlier, listen to your customers, know their priorities, understand what they need will help you much in satisfying the customers and delivering the best. If you act without knowing what your customers need and wants, not only will it cause customer disappointment but also needless difficulties in both parties.
Answering machine like looped messages being replayed into a customer’s ears is probably the most annoying thing that your customers can face. So the first job of any effective customer service is to be available when the customers needs you. Supporting them is your job, not leaving them hanging…so make sure you give them right direction and help solve their problem.
Get what you have promised done as soon as possible. Inability to keep your word is one of the greatest sins in the area of customer services. Not only will it take your customers’ trust away from you, but it will also deter them to deal with you again. So you should always follow through with quality of services and goods as you have promised to ensure good rapport in the future for their benefit and yours.
More than 20 years professional experiences in the IT, CRM, sales & marketing and business development from the ground up-starting with the very start-up phases all the way to the managerial phases. Various industries background, include: IT, manufacture, telecommunication, financial services.