Business Process Management or BPM is? Definition, Purpose, and Benefits of BPM

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Business Process Management or commonly referred to as BPM is something that can help businesses manage profits to be maximal and superior to competitors.

According to Wikipedia BPM is a method that supports the workflows needed to run a successful business. You can invest in BPM software or applications for all lines of business, from control, design, and even to data analysis and performance.

With no BPM system in managing the business, the business that you own cannot compete in the midst of a tight market, because companies are currently competing to use BPM applications to maximize business.


BPM is an aspect of business operations management carried out by companies that are used to maximize the needs of improving the performance, efficiency, and effectiveness of business process management in order to maximize their business processes.

Every company certainly needs its own business processes, and BPM is the right thing to use in terms of managing and running a business optimally.

Many difficulties occur if you do not implement BPM, examples that are often found are inefficiency, redundancy, stagnation, and many others.

Therefore, BPM is here to overcome various of these problems, because by implementing BPM it can help in handling several things including supervising and controlling various aspects of business processes ranging from workflow, suppliers, customers, to managing existing employees.


The goal of BPM is to continuously optimize business processes by studying, identifying, changing and monitoring processes to ensure that the business is running well.

Steps of the BPM Application:

1. Design

2. Modeling

3. Execution

4. Monitoring

5. Optimization

6. Redesign


Improving Business Ability

By running BPM a business can be more prepared to keep pace with changes in market conditions. And with BPM businesses can easily adapt to changing market conditions.

Cost Efficiency and Increase Profit

Using BPM in business can streamline costs incurred in business processes. And BPM can improve the quality and performance of existing human resources and increase productivity in the company, which of course can affect profits.

Business Process Improvement

BPM will make it easier for relevant stakeholders to obtain information such as accountability in a business because it prioritizes proper integration from the beginning of the process to the end of the business process.

Good Visibility

Using the BPM system can certainly make it easier to observe performance because it will always provide updated information.

Discipline, Safety and Security Improvement

For company leaders, they definitely need reports in the form of financial statements, laws, and regulations that must be obeyed. By using BPM or Business Process Management, it will be ensured that the company's business is in accordance with the law and this can minimize the occurrence of errors that can threaten the safety of all employees.

Steps for Business Process Management (BPM)

To implement business process management in a business or company, several steps and stages are needed to help the implementation process continuity. Among others :

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1. Planning and Strategy

To start a process, of course, you need the right planning and strategy so that the results you get are the ones you want. This also certainly affects business processes. We need a mature plan and the right strategy to be able to meet the needs of customers or consumers.

2. Business Process Design

The next stage is a stage that provides a clear picture of a business process in the company.

3. Implementation

After designing and determining the design of the business process, the next step is to implement the process in running the business.

4. Monitoring

The next stage after implementing the business process management system is monitoring. After carrying out the implementation process into business processes, continuous tracking and monitoring are needed. This is done to obtain the data and information needed to ensure the success of the processes that have been implemented.

5. Improvement and Development

The last stage needed from business process management is to improve and develop existing processes. A business can maintain the quality and performance of pre-existing processes in a BPM system. Through the monitoring stage, it can be determined whether a business requires innovation or improvement to existing processes.


That's the meaning of BPM or Business Process Management. So, BPM is an aspect of business management carried out by companies and is used to improve the performance, efficiency, and effectiveness of business processes so that business processes can run optimally.

But don't worry, iSystem Asia provides services for BPM Technology to manage your business with various features that can make your business operations run more effectively and efficiently. In addition, iSystem Asia also provides several other services. Such as, CRM and BPM Technology, Consulting and Advisory, Training and Certification. For more information, please contact below.

Questions? We’ve got answers.

You don’t learn everything in life by reading a manual. So, if you have questions about iSystem Asia products, services, implementation, or anything else, please reach out. Our representative is ready to help.


Request for presentation, call our Account Manager.
Ph: +62 21-7883 3022/7883 8714


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