Improving Customer Service by Implementing CRM in 2019
By the end of 2019, the Government of Indonesia has targeted to have 8 million Small and Medium Enterprises (SMEs) to go online. The goal is a part of the E-Commerce Roadmap to 2020 with USD 10 billion business value
Optimize Profitability, Revenue & Customer Satisfaction by Adopting Customer-centric Philosophy
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Our Services

CRM & BPM Technology

Manage a complete customer journey from lead to order, on-going customer maintenance, CRM Analytics as well as adopting Social CRM with the top process-driven CRM Technologies and Business Process Automation More...

Consulting & Advisory

Your business is still researching what the best solution is? You are preparing a CRM/CX system implementation, building a CRM culture or Customer Centric Organization, Customer Strategy or even re-implementing your existing system, we are here to assist you and get most out of your CRM initiatives. More...

Training & Certification

i-Systemasia Training & Certification Program is a complete modular program of class and exam to validate the skill of CRM/CX professional and to facilitate deployment in your company with top-tier professional management certification on CRM and Customer Experience Management (CX). More...



News & Updates

February 18, 2020

  With an increasingly digital world, social media is now a forum for customers to discuss services, give praise, criticism, and advice Read more

February 18, 2020

  Dengan dunia yang semakin digital, media sosial kini menjadi forum bagi para pelanggan untuk mendiskusikan layanan, memberikan pujian, kritik, dan saran Read more

November 15, 2019

bpm’online, a leading low-code, process automation and CRM company, announced that it is changing its corporate and product names to Creatio and Read more

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August 20, 2019 by: Tarmat Setiawan

By the end of 2019, the Government of Indonesia has targeted to have 8 million Small and Medium Enterprises (SMEs) to go Read more

August 5, 2019 by: Tarmat Setiawan

Pemerintah menargetkan pada akhir 2019 terdapat 8 juta UMKM akan “go online”. Ini jadi bagian rencana E-commerce Roadmap, hingga akhir tahun 2020 Read more

February 20, 2018 by: Aina Neva Fiati SE, CCP, PCRM

Fakta dari penelitian Gartner menyatakan bahwa saat ini sebanyak 25% bisnis yang kehilangan daya saing setiap tahun berasal dari ketidakmampuan digitalnya. Kita Read more

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Media Coverage

December 9th, 2019

ACCELERATE Event is the Creatio Global Tour and Premier Event for business and technology leaders. Creatio holds this event in 15 countries Read more

October 17th, 2019

INFO KOMPUTER, Jakarta – Di era digital seperti saat ini, menerapkan Customer Relationship Management (CRM) dengan Teknologi Informasi (TI) yang inovatif sangatlah dibutuhkan Read more

October 17th, 2019

INFO BISNIS, Jakarta – Paul Greenberg, sang “Godfather of CRM” akhirnya menularkan ilmu ke pelaku usaha di tanah air. Paul bicara tentang bagaimana Read more

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