Four days “on-line” sharing and discussion (Online Webinar). This total course presents a balanced combination of theoretical and practical information sharing and transferring of knowledge. Participants will develop skill in customer journey mapping, gain insight into the infrastructure to continuously improve customer experience, and cultivate an appreciation of best practices and key pitfalls to avoid. CX or Digital CX can be done successfully after consistent Customer Service performance and Customer data ownership with clear CRM thinking processes in place, that will enhance keeping and growing your customer share. The clear overall objective is to be “Customer Focus”. After this program, participants will be able to start CX with an improved overall performance during this down economy..
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