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The costs associated to acquire new customers is 5 times more than the cost to retain one. Improving on your current customer relationships instead of putting all your resources on new acquisition will dramatically improve your business efficiency and bottom line. A CRM approach will help your business not only recognize your customer’s value but also capitalize on its potential.

 

How?

  • Align, develop and orchestrate the four ingredients of success with our approach: Strategy – People – Process – Technology.
  • Accelerate your sales, marketing and service.
  • Accelerate your operations and maximize agility
  • Find out about your customers’ purchasing habits,opinions, and preferences
  • Market more efficiently by profiling individuals and groups
  • Change the way you operate and improve customer service

CRM & BPM Technology

 

Manage a complete customer journey from lead to order, on-going customer maintenance, CRM Analytics as well as adopting Social CRM with the top process-driven CRM Technologies and Business Process AutomationMore…

Consulting & Advisory

 

Your business is still researching what the best solution is? You are preparing a CRM/CX system implementation, building a CRM culture or Customer Centric Organization, Customer Strategy or even re-implementing your existing system, we are here to assist you and get most out of your CRM initiatives.More…

Training & Certification

 

iSystem Asia Training & Certification Program is a complete modular program of class and exam to validate the skill of CRM/CX professional and to facilitate deployment in your company with top-tier professional management certification on CRM and Customer Experience Management (CX).More…

Our Customers

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HEAR WHAT CUSTOMERS ARE SAYING ABOUT US

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Achmad Royhan,
Vice president of IT,

PT Citilink Indonesia

"As the fastest growing airline in the region, we need technology that supports our strategy of constant acceleration.
 
iSystem Asia helps us transform and grow rapidly, servicing our customers at jet speed!

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"We had a deep understanding on Customer Experience (CX) with excellent training method, and got insights on the importance of CX in service industry, especially information services of Central Bank that has wide range and borderless stakeholders/customers. Within a short time, we gained the capability in constructing customer journey.
Very powerful, The Best. "

Silvia Sri Mustika,
Ass. Director - Public Information Service,

Central Bank of Indonesia

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Ria Resty,
Senior Research Consulting,

PT Infomedia Nusantara

"Learned a lot of new things from the expert facilitators... to Keep and Grow customers with IDIC methodology and Customer Lifetime value should be the main focus"

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"Every business will always look for ways making business processes efficiently. Bpm’online has exceeded expectations, the system offer a very powerful CRM which can be implemented in B2B and this system has successfully oversee the process of obtaining project contract and optimize expert certification management in our company"

Ernawan, MBA
Senior IT Consultant,

PT Wijaya Karya (Persero) Tbk

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