Category

Upcoming Events

 

Anda seorang Software Engineer/IT/Technology & Pengembang Sistem?
Anda seorang yang banyak berkecimpung dalam Proses Bisnis?
Anda seorang yang ingin tahu masa depan dari pembuatan perangkat lunak?

Saat ini membuat perangkat lunak menjadi sangat cepat & mudah dengan menggunakan teknologi “Low-code No-code”.

Apa yang akan dibahas:

1. Sekilas penjelasan tentang apa itu “Low-code No-code”
2. “Low-code No-code” vs traditional programming
3. Apa keunggulan dan benefit dengan menggunakan “Low-code No-code”
4. Bagaimana cara memilih platform “Low-code No-code” yang baik dan sesuai dengan kebutuhan bisnis
5. Bagaimana Perusahaan Memanfaatkan Teknologi “Low-code No-code”

 

Mau tahu lebih lanjut tentang apa itu “Low-Code No-Code” dan bagaimana Anda memanfaatkannya?.

Yuk.. ikut seminar gratis bersama iSystem Asia.

Kita akan membahas tentang apa itu Teknologi Low-Code No-Code, dan bagaimana pemanfaatannya dalam proses bisnis di era Transformasi Digital saat ini.

 

Online Seminar Gratis!

1.5 jam seminar gratis tentang Teknologi “Low-Code No-Code” dan contoh penerapannya.

Free via ZOOM

Catat Tanggalnya

Selasa, 30 Juni 2020
10.00 AM – 11.30 PM

Free via Zoom

Pembicara

 Indar Wiguna S.Kom

Free Online Seminar!

Register Here! 

Seminar Teknologi – Apa itu “Low-Code No-Code” dan bagaimana Anda memanfaatkannya?

REGISTER






Program Description:

Digital customer experience (DCX) is the set of digital interactions between a customer and an organization which creates customer value. This course (a combination of self-learning and 4 “on-line” deep interactive sessions) provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer experience (CX) covers the entire landscape from traditional customer service to new digital methods that are used to interact with customers. DCX focuses on the latter, but relies on the former. It includes both front-office customer touching interactions and back-office business processes that ultimately benefit customers.

Here you will learn about the central role of customer journey mapping in DCX and the interdependence of Customer Relationship Management (CRM) improvement and thinking processes. You will come to understand how best to manage DCX. You will gain an understanding of how CX and DCX are related to the user experience and the role of rapid prototyping and agile in deploying DCX. You will appreciate how the organizations vision for customer experience, its digital strategy, and a practical road map needed for a success in your customer experience management framework.

What You Will Learn:

  1. Shift Mindset
    • Product to Customer Centricity
    • Market share to Customer Share
    • Leadership
    • Technology enablers
  2. The Truth about Customer Experience (CX)
    • DCX introduction
    • CX thinking processes
    • CX methodology
    • Customer advocacy
  3. CX vital tool – CRM and rightful measurement
    • IDIC methodology
    • Social Media
    • Gap Analysis
    • CX measurement flow – VOC, VOE and VOP
  4. Create Customer Journey Mapping and get CX going
    • Customer Journey thinking processes
    • Customer Life Cycle
    • B to B perspective
    • “Root cause” to start DCX immediately

Learning Outcome:

This total course presents a balanced combination of theoretical and practical information sharing and transferring of knowledge. Participants will develop skill in customer journey mapping, gain insight into the infrastructure to continuously improve customer experience, and cultivate an appreciation of best practices and key pitfalls to avoid. CX or Digital CX can be done successfully after consistent Customer Service performance and Customer data ownership with clear CRM thinking processes in place, that will enhance keeping and growing your customer share. The clear overall objective is to be “Customer Focus”. After this program, participants will be able to start CX with an improved overall performance during this down economy.

Duration & Method:

Four days “on-line” sharing and discussion (Online Webinar). There will be 4 parts, with 2hrs “on-line” session each day, continuously. Book of Knowledge (BOK) will be given before the start of the 4 parts to each confirmed participant for reference, self-learning and knowledge.

Participants:

The program is designed for people who have responsibilities in customer experience journey, includes: marketing, branding, CX, CRM people – in middle management or senior level; Entrepreneurs; and SME owners.

Learning Methodology

This program will be delivered by combining various experiential learning methods

  • Short Presentation: to introduce concept, framework and theories.
  • Video & Multimedia: to inspire and build understanding.
  • Assessment exercise: to assess the readiness and resources needed.
  • Small group exercise: to internalize concept and framework.
  • Case Study: to better understand basic concept.
  • Interactive Discussion: to enrich knowledge and understanding.
  • Learning diary: to summarize understanding of materials.
  • Evaluation: feedback and learning gain.
 

Where & When

May 04 to 07, 2020
01.00 PM – 03.00 PM

Online Webinar
Four days “on-line” sharing and discussion

Course Leader

Dr. Paul Leow, DBA, P.CRM

Training Fee

IDR 1,500,000 /package/person
(4 sessions per package)
or
IDR 450,000 /session/person
(1 session = 2 hours)

price excludes VAT

Held in English

 

Register Here! 

Digital Customer Experience (CX) During Down Economy

REGISTER






“Banyak teman-teman bilang CRM itu kirim-kirim email marketing, CRM itu sistem IT, atau ada juga yang bilang CRM itu loyalty program, database customer”, pertanyaannya.. apakah CRM seperti itu?

 

Sekilas Tentang Workshop:

Selain akan menjawab sepenggal pertanyaan diatas, workshop dua hari ini akan membahas bagaimana CRM berperan sebagai kunci dalam proses mendesign sebuah strategi dalam perusahaan, juga akan membahas dan mendefinisikan keseluruhan proses recruiting, retaining, dan growing profitable customer relationship, dengan cara meningkatkan value dan kepuasan pelanggan.

Dengan prinsip focus pada people, process dan technology, secara garis besar workshop ini akan menjelaskan mengenai fundamental CRM, philosophy CRM dan juga bagaimana mengimplementasikan system CRM yang saling terhubung dan terintegrasi dengan informasi dari departmen sales, marketing dan service.

*) Workshop ini terbatas dengan maksimum 10 peserta.

 

Ekspektasi workshop:

Setelah mengikuti 2 hari training, peserta diharapkan akan mampu menjawab pertanyaan-pertanyaan dibawah ini.

  • Apa sebetulnya CRM itu? apa saja komponen didalamnya? apa yang menjadi philosophy dasar CRM? bagaimana sebetulnya thinking process dalam CRM?
  • Bagaimana CRM dapat meningkatkan performa bisnis? Apa manfaat CRM untuk perusahaan?
  • Dimana kita menempatkan CRM, jika disandingkan dengan sales, digital marketing, loyalty program, customer experience, customer centric, customer service dan IT?
  • Bagaimana pula kita dapat mengukur value customer? Bagaimana pula CRM dapat menciptakan value untuk customer dan perusahaan?
  • Bagaimana dampak perkembangan teknologi dan social media terhadap CRM?
  • Bagaimana cara membuat perencanaan CRM untuk mengimplementasikan CRM Strategy di dalam organisasi?

 

Durasi Workshop:

Di dalam kelas – 2 (dua ) hari

 

Siapa yang sebaiknya mengikuti program ini:

  • Junior sampai dengan level senior management di area customer relation.
  • CRM champion.
  • Sales, Marketing, Digital Marketing, Customer Care dan customer support.

Metodologi Pembelajaran:

Program ini akan disampaikan dengan menggabungkan beberapa metode pembelajaran dan  pengalaman.

  • Presentasi Singkat: memperkenalkan konsep kerangka kerja dan teori.
  • Video & Multimedia: menginspirasi dan membangun pemahaman.
  • Assessment exercise: menilai kesiapan dan sumber daya yang dibutuhkan.
  • Latihan kelompok kecil: menginternalisasi konsep dan kerangka kerja.
  • Studi Kasus: lebih memahami konsep dasar.
  • Diskusi Interaktif: memperkaya pengetahuan dan pemahaman.
  • Learning diary: merangkum pemahaman materi.
  • Evaluasi: umpan balik dan hasil belajar.

Waktu & tempat

24-25 September 2019
09.00 AM – 05.00 PM

iSystem Asia Office
Arkadia Green Park Estate, Tower F, Lt. 6
Jl. TB Simatupang Kav. 88, Jakarta 12520

 

Course Leader

 Aina Neva Fiati SE, CCP, PCRM

 

Andie Ahmad, P.CRM


Biaya Workshop

IDR 4.500.000 per orang
exclude VAT

Daftar Sekarang!

CRM Fundamentals | Sep 24 to 25, 2019

REGISTER






“Banyak teman-teman bilang CRM itu kirim-kirim email marketing, CRM itu sistem IT, atau ada juga yang bilang CRM itu loyalty program, database customer”, pertanyaannya.. apakah CRM seperti itu?

 

Sekilas Tentang Workshop:

Selain akan menjawab sepenggal pertanyaan diatas, workshop dua hari ini akan membahas bagaimana CRM berperan sebagai kunci dalam proses mendesign sebuah strategi dalam perusahaan, juga akan membahas dan mendefinisikan keseluruhan proses recruiting, retaining, dan growing profitable customer relationship, dengan cara meningkatkan value dan kepuasan pelanggan.

Dengan prinsip focus pada people, process dan technology, secara garis besar workshop ini akan menjelaskan mengenai fundamental CRM, philosophy CRM dan juga bagaimana mengimplementasikan system CRM yang saling terhubung dan terintegrasi dengan informasi dari departmen sales, marketing dan service.

*) Workshop ini terbatas dengan maksimum 10 peserta.

 

Ekspektasi workshop:

Setelah mengikuti 2 hari training, peserta diharapkan akan mampu menjawab pertanyaan-pertanyaan dibawah ini.

  • Apa sebetulnya CRM itu? apa saja komponen didalamnya? apa yang menjadi philosophy dasar CRM? bagaimana sebetulnya thinking process dalam CRM?
  • Bagaimana CRM dapat meningkatkan performa bisnis? Apa manfaat CRM untuk perusahaan?
  • Dimana kita menempatkan CRM, jika disandingkan dengan sales, digital marketing, loyalty program, customer experience, customer centric, customer service dan IT?
  • Bagaimana pula kita dapat mengukur value customer? Bagaimana pula CRM dapat menciptakan value untuk customer dan perusahaan?
  • Bagaimana dampak perkembangan teknologi dan social media terhadap CRM?
  • Bagaimana cara membuat perencanaan CRM untuk mengimplementasikan CRM Strategy di dalam organisasi?

 

Durasi Workshop:

Di dalam kelas – 2 (dua ) hari

 

Siapa yang sebaiknya mengikuti program ini:

  • Junior sampai dengan level senior management di area customer relation.
  • CRM champion.
  • Sales, Marketing, Digital Marketing, Customer Care dan customer support.

Metodologi Pembelajaran:

Program ini akan disampaikan dengan menggabungkan beberapa metode pembelajaran dan  pengalaman.

  • Presentasi Singkat: memperkenalkan konsep kerangka kerja dan teori.
  • Video & Multimedia: menginspirasi dan membangun pemahaman.
  • Assessment exercise: menilai kesiapan dan sumber daya yang dibutuhkan.
  • Latihan kelompok kecil: menginternalisasi konsep dan kerangka kerja.
  • Studi Kasus: lebih memahami konsep dasar.
  • Diskusi Interaktif: memperkaya pengetahuan dan pemahaman.
  • Learning diary: merangkum pemahaman materi.
  • Evaluasi: umpan balik dan hasil belajar.

Waktu & tempat

14-15 Agustus 2019
09.00 AM – 05.00 PM

iSystem Asia Office
Arkadia Green Park Estate, Tower F, Lt. 6
Jl. TB Simatupang Kav. 88, Jakarta 12520

 

Course Leader

 Aina Neva Fiati SE, CCP, PCRM

 

Andie Ahmad, P.CRM


Biaya Workshop

IDR 4.500.000 per orang
exclude VAT

Daftar Sekarang!

CRM Fundamentals | Aug 14 to 15, 2019

REGISTER






Inikah Masa Depan Teknologi untuk Membuat Perangkat Lunak?

 

Anda seorang Software Engineer/IT/Technology & Pengembang Sistem?
Anda seorang yang banyak berkecimpung dalam Proses Bisnis?
Anda seorang yang ingin tahu masa depan dari pembuatan perangkat lunak?

Saat ini membuat perangkat lunak menjadi sangat cepat dan mudah dengan menggunakan teknologi LOW CODE NO CODE.

Mau tahu lebih lanjut tentang Teknologi LOW CODE NO CODE?

Yuk.. ikut seminar gratis bersama iSystem Asia.

Kita akan membahas tentang apa itu Teknologi LOW CODE NO CODE, dan bagaimana penerapannya dalam proses bisnis di era Transformasi Digital saat ini.

 

Seminar Gratis!

3 jam seminar gratis tentang Teknologi “LOW CODE NO CODE” dan contoh penerapannya.

 

Peserta dibatasi maksimum 10 orang

Where & When

July 03, 2019
09.00 AM – 12.00 PM

iSystem Asia Office
Arkadia Green Park Estate, Tower F, 6th Floor
Jl. TB Simatupang Kav. 88, Jakarta 12520 – Indonesia

Course Leader

 Indar Wiguna S.Kom

Free Seminar!

Register Here! 

Seminar Teknologi “LOW CODE NO CODE”

REGISTER






Program Description:

The program is designed for those who want to develop their understanding of disciplines, tools, techniques and methods in Customer Experience Management. This program will give you practical tools and frameworks of the concepts as a solid foundation for managing customer experience. Topics exploration  and exercises will help participants to internalize the key points of the course.

*) This is an exclusive class with maximum 10 seats only.

What You Will Learn:

  • Introduction and Expectation
  • Why we need CX?
  • Customer Centric Culture
  • The Role of CX Professional
  • Four CX Core Competencies
  • Maturity Model
  • CX Framework and Strategy
  • Customer & Employee Persona
  • The Importance of Empathy
  • Brand Perception and Customer
  • Introduction to Customer Journey
  • Creating Level 1- Customer Journey
  • Measuring Customer Journey
  • Digital CX

Duration & Method:

In-class – 2 days

Participants:

The program is designed for people who have responsibilities in customer experience journey, includes: marketing, branding, CX, CRM people – in middle management or senior level.

Learning Methodology

This program will be delivered by combining various experiential learning methods

  • Short Presentation: to introduce concept, framework and theories.
  • Video & Multimedia: to inspire and build understanding.
  • Assessment exercise: to assess the readiness and resources needed.
  • Small group exercise: to internalize concept and framework.
  • Case Study: to better understand basic concept.
  • Interactive Discussion: to enrich knowledge and understanding.
  • Learning diary: to summarize understanding of materials.
  • Evaluation: feedback and learning gain.

Where & When

Apr 24 to 25, 2019
09.00 AM – 05.00 PM

iSystem Asia Office
Arkadia Green Park Estate, Tower F, 6th Floor
Jl. TB Simatupang Kav. 88, Jakarta 12520 – Indonesia

Course Leader

 Aina Neva Fiati SE, CCP, PCRM

 

Andi Ahmad, P.CRM

Training Fee

IDR 4.250.000 per person
Registration before Apr 15, 2019

Normal Price
IDR 4.750.000 per person
exclude VAT

Register Here! 

Customer Experience Management (CX) Masterclass

REGISTER






Program Description:

The bpm’online Studio course is the foundation for designing and developing custom solutions using bpm’online platform. The platform is suited for both medium and large businesses, as well as system integrators and developers of bpm’online solutions.

Workshop Summary:

Participants will receive basic knowledge on the bpm’online architecture, deployment and administration. Finally, participants will learn how to set up bpm’online configurations, create new objects, lookups, pages, sections, details and program server and client logic. Business process development and typical customizations using JavaScript will be covered as well. Participants can create new application using bpm’online tools.

Target Audience:

This workshop program is intended for developers who are just starting their work with bpm’online platform, require business process logic, and knowledge on resolving complex configuration tasks.

Workshop Program:

Introduction

  • Introduction to BPMN
  • Introduction to bpm’online Studio

System Setting

  • bpm’online Installation
  • User management
  • Advanced settings
  • Object permissions/access right
  • Business Rules
  • Mobile apps settings

System Development

  • Object designer
  • Section wizard bpm’online
  • Detail wizard bpm’online
  • Business Process Management
  • bpm’online model configuration object
  • Custom bpm’online using JavaScript
  • Database management
  • Dashboard & Reporting management

Where & When

March 11 to 15, 2019
09.00 AM – 05.00 PM

iSystem Asia Office
Arkadia Green Park Estate, Tower F, 6th Floor
Jl. TB Simatupang Kav. 88, Jakarta 12520 – Indonesia

Trainer/Instructor

 Indar Wiguna S.Kom

Workshop Fee

IDR 65,000,000

The Package Includes:
bpm’online Studio License Subscription for 1 Year – 10 users
2 Participants to attend bpm’online Studio Workshop for 5 days

  • bpm’online basic for IT Admin
  • Developing and Creating Custom Solutions

exclude VAT

Held in Bahasa Indonesia

Register Here! 

bpm’online Studio Workshop

REGISTER






Program Description:

This two-day course examines CRM as a key strategic process in an organization. It is de?ned as the overall process of acquiring, retaining and growing pro?table customer relationships by delivering value and satisfaction to the customer. Focusing on people, process and technology, this course leads students from understanding the fundamentals of CRM as well as the CRM philosophy and the implementation of CRM systems that incorporate and integrate information from sales, marketing and service.

Program Outcome:

  • Gain an understanding of CRM thinking process
  • Develop an understanding of the terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of CRM.
  • Identify how CRM creates value for organizations and customers.
  • An understanding of CRM Strategies in Sales, Marketing and Customer Service contexts.
  • An understanding of the impact of social media on CRM best practices.Develop a CRM Plan for the implementation of CRM Strategy.

Duration & Method:

In-class – 2 days

Participants:

Junior to Senior Management level in Customer Relation areas, including CRM champion, Sales, Marketing, Digital Marketing, Customer Care and Customer Supports.

Learning Methodology

This program will be delivered by combining various experiential learning methods

  • Short Presentation: to introduce concept, framework and theories.
  • Video & Multimedia: to inspire and build understanding.
  • Assessment exercise: to assess the readiness and resources needed.
  • Small group exercise: to internalize concept and framework.
  • Case Study: to better understand basic concept.
  • Interactive Discussion: to enrich knowledge and understanding.
  • Learning diary: to summarize understanding of materials.
  • Evaluation: feedback and learning gain.

Where & When

Nov 05 to 06, 2018
08.30 AM – 04.30 PM

Aston Priority
Jl. Let. Jend. T.B. Simatupang Kav.9, Kebagusan, Jakarta Selatan, Indonesia

Course Leader

 Aina Neva Fiati SE, CCP, PCRM

Training Fee

IDR 5,500,000
Registration before oct 30

Normal Price
IDR 6,500,000 per person
exclude VAT

Register Here! 

CRM Fundamentals: Toward Customer Focused Organizations

REGISTER




Program Description:

The program is designed for those who want to develop their understanding of disciplines, tools, techniques and methods in Customer Experience Management. This will give you a solid foundation for managing customer experience. Introduces practical tools as frameworks of the concepts. Topic exploration exercises participants to internalize the key points.

Program Outcome:

  • Gain an understanding of Customer Experience Management
  • Knowledge of best practices for cultivating a customer-focused culture
  • Gain knowledge on new processes and tools to improve customer experience
  • Design and implement voice of customer programs
  • Creating customer journey mapping & improvement
  • Identify key CX metrics
  • Define a customer experience strategy

Duration & Method:

In-class – 2 days

Participants:

The program is designed for people who have responsibilities in customer experience journey, includes: marketing, branding, CX, CRM people – in middle management or senior level.

Learning Methodology

This program will be delivered by combining various experiential learning methods

  • Short Presentation: to introduce concept, framework and theories.
  • Video & Multimedia: to inspire and build understanding.
  • Assessment exercise: to assess the readiness and resources needed.
  • Small group exercise: to internalize concept and framework.
  • Case Study: to better understand basic concept.
  • Interactive Discussion: to enrich knowledge and understanding.
  • Learning diary: to summarize understanding of materials.
  • Evaluation: feedback and learning gain.

Where & When

Nov 05 to 06, 2018
08.30 AM – 04.30 PM

Aston Priority
Jl. Let. Jend. T.B. Simatupang Kav.9, Kebagusan, Jakarta Selatan, Indonesia

Course Leader

 Aina Neva Fiati SE, CCP, PCRM

Training Fee

IDR 5.500.000
Registration before oct 30

Normal Price
IDR 8.000.000 per person
exclude VAT

Register Here! 

Customer Experience Management (CX) Masterclass

REGISTER




Program Description:

In this course, get an in depth look at Social Customer Relationship Management (Social CRM) and how it is used to create more engaging relationships with customers. Participants will explore the dynamic behaviors of the social customer and learn how brands have invested in technology and process creation in response. Participants will also get an overview and training session of Social CRM technology.

Program Outcome:

  • Identify the traits of today’s influential and dynamic social customer
  • Learn the difference between influencers and advocates
  • Learn how to create a formal customer advocacy program
  • Learn strategies and techniques of successful community management
  • Learn how to use latest social CRM technology to engage with customers
  • Demonstrate the ability to write relevant content for search engines and the social web

Duration & Method:

In-class – 2 days

Participants:

Junior to Senior Management level in Customer Relation areas, including CRM champion, Sales, Marketing, Digital Marketing, Customer Care and Customer Supports.

Learning Methodology

This program will be delivered by combining various experiential learning methods

  • Short Presentation: to introduce concept, framework and theories.
  • Video & Multimedia: to inspire and build understanding.
  • Assessment exercise: to assess the readiness and resources needed.
  • Small group exercise: to internalize concept and framework.
  • Case Study: to better understand basic concept.
  • Interactive Discussion: to enrich knowledge and understanding.
  • Learning diary: to summarize understanding of materials.
  • Evaluation: feedback and learning gain.

Where & When

Nov 05 to 06, 2018
08.30 AM – 04.30 PM

Aston Priority
Jl. Let. Jend. T.B. Simatupang Kav.9, Kebagusan, Jakarta Selatan, Indonesia

Course Leader

 Aina Neva Fiati SE, CCP, PCRM

Training Fee

IDR 5.500.000
Registration before oct 30

Normal Price
IDR 8.000.000 per person
exclude VAT

Register Here! 

Social CRM – Utilizing Social Media for Improving Customer Experience

REGISTER




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