Dr. Paul Leow, DBA, P.CRM
Passionate in transferring knowledge and customer care.
Founding member of AARM (Association for the Advancement of Relationship Marketing) Canada (1996), based in Toronto Canada. Educated in Singapore, USA, Philippines, Australia and UK. Worked in Singapore, Kaohsiung, Auckland, Bangkok, Gold Coast Australia, Hongkong, New York City, Seoul, Vancouver, Kuala Lumpur and Jakarta. Volunteer at times in Mid East.
He delivers consulting, training & teaching in areas like – Customer Relationship Management, Lifetime Value, Integrated Marketing Communication, big data, predictive marketing, customer service, leadership and even set-up a skilled based vocational institute. Delivered Digital CX training in Saudi Telecom, Riyadh and an Astra Company in Jakarta.
Andie Ahmad, P.CRM
More than 18 years professional experiences in the CRM, CX, Branding and Marketing Communications with the most wanted companies in the airlines’ industry, retail, digital media, advertising and financial business industry, both as an agency consultant and client.
International author, lecturer and consultant, Scott Hornstein has worked with clients in all phases of marketing strategy, research and implementation to maximize customer satisfaction, retention and lifetime value.
“My passion is to create a greater and deeper understanding of the humanity of our customers and prospects, how they navigate the turbulent waters where life and job intersect. The marketing and sales process them becomes a compelling competitive differentiator, throwing oil on these waters, and resulting in a clarity of purpose that results in a greater quality and quantity of leads, happier customers that stay longer and buy more.”
Concentrations are in:
Clients include: Microsoft, IBM, HP, AT&T, Merrill Lynch, Siemens. Applied BIosystems, Viryd Technologies, The Peelle Company. AmerInst Professional Services, Gilsbar Specialty Insurance, Pacificare. The Phoencian, Orient Express Hotels, Caesars Pocono Resorts. The ANA, Franklin Covey, Direct Marketing Association.
His articles and interviews have appeared in Brandweek, Adweek, AMA Executive Crcle bloig, Sales & Marketing Management, CRM, Catalog Age, BtoB, DMA Insider, The Toronto Star and more. Scott’s most recent book is, Opt-In Marketing. He has contributed to Integrated Direct Marketing: The Cutting Edge Strategy and Integrated Direct Marketing: Techniques and Strategies for Success. He has lectured for the ANA, AMA, DMA, NYU, Fordham, Mercy, Pace, and Connecticut State Universities.
Indar Wiguna S.Kom
Project Manager, Solution Architect & Quality Assurance
Aina Neva Fiati, SE, CCP, P.CRM
Managing Director of iSystem Asia/PT Inter Sistem Asia, Management & IT consulting company, specializing in CRM & Business Process Management.
More than 20 years professional experiences in the IT, CRM, sales & marketing and business development from the ground up-starting with the very start-up phases all the way to the managerial phases. Various industries background, include: IT, manufacture, telecommunication, financial services.