iSystem Asia is a Technology and Management Consulting Company focusing on Customer Relationship Management (CRM), Customer Experience Management (CX), & Business Process Management (BPM). This role will be responsible for maintaining relationships with customers, answering customers’ questions about issues, fixing the issue, handling the request and escalation of problems, engaging the technical teams to provide innovative solutions, and updating information in the system.
We are looking for a candidate who is required with the following specification:
- Bachelor’s Degree in Computer Science/Information Technology or equivalent
- Having a minimum of 2-years of experience in the related field
- Fluent in English, both spoken and written
- Good in communication, customer-minded, proactive, initiative, responsive, and cooperative
- Able to create reports to Customer, Principals, Divisions, and Superiors with company standard templates.