Customer Experience (CX) Professional Class (2 days course)

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Program Description:

The program is designed for those who want to develop their understanding of disciplines, tools, techniques and methods in Customer Experience (CX) Management. This will give you a solid foundation for managing customer experience. Topic exploration exercises participants to internalize the key points.

*) This is an exclusive class with maximum 20 seats only.

What You Will Learn:

  • Introduction and Expectation
  • Why we need CX?
  • Customer Centric Culture
  • The Role of CX Professional
  • Four CX Core Competencies
  • Maturity Model
  • CX Framework and Strategy
  • Customer & Employee Persona
  • The Importance of Empathy
  • Brand Perception and Customer
  • Introduction to Customer Journey
  • Creating Level 1- Customer Journey
  • Measuring Customer Journey
  • Digital CX

Duration & Method:

Online Training – 2 days


The program is designed for people who have responsibilities in customer experience journey, includes: marketing, branding, CX, CRM people – in middle management or senior level.

Learning Methodology

This program will be delivered by combining various experiential learning methods

  • Short Presentation: to introduce concept, framework and theories.
  • Video & Multimedia: to inspire and build understanding.
  • Assessment exercise: to assess the readiness and resources needed.
  • Small group exercise: to internalize concept and framework.
  • Case Study: to better understand basic concept.
  • Interactive Discussion: to enrich knowledge and understanding.
  • Learning diary: to summarize understanding of materials.
  • Evaluation: feedback and learning gain.

Where & When

June 23 to 24, 2021
09.00 AM – 04.00 PM

Online Training – via ZOOM

Held in Indonesian

Course Leader

 Aina Neva Fiati SE, CCP, PCRM


Andi Ahmad, P.CRM

Training Fee

IDR 3,750,000 per person
Registration before May 28, 2021

Normal Price
IDR 4,000,000 per person
exclude VAT

Register Here! 

Customer Experience (CX) Professional Class


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