Aina Neva Fiati, SE, CCP, P.CRM
Managing Director of iSystem Asia/PT Inter Sistem Asia, Management & IT consulting company, specializing in CRM & Business Process Management.
More than 20 years professional experiences in the IT, CRM, sales & marketing and business development from the ground up-starting with the very start-up phases all the way to the managerial phases. Various industries background, include: IT, manufacture, telecommunication, financial services.
Professional Experiences
- Managing Director of iSystem Asia/PT Inter Sistem Asia, Management & IT consulting company, specializing in CRM & Business Process Management, 2012 – present.
- The founder of ThinkAboutCRM.com, an online resources and community in CRM, Dec 2007 – present.
- President, AARM Global – Association of Advance Relationship Marketing, Singapore, 2016.
- Executive Director, AARM Indonesia Chapter – Association of Advance Relationship Marketing, based in Canada, 2013 – 2017.
- Wide exposures in some CRM apps: bpm’online CRM, Nimble Social CRM, Oracle Siebel CRM, Ciboodle Sword CRM since 2006.
- CRM Project Implementations in government owned company, public services, financial services, trading, airlines, consulting & educations, construction, etc, 2012 – present./li>
- CRM Trainer & Consultant in automotive, telecommunication, oil and gas, airlines, government owned companies, government agencies, etc, 2012 – present.
- Speaker in bpm’online Global Tour, Boston, USA, 2017.
- Speaking contribution in CRM related topics in universities, central bank, etc, 2012 – present.
- VP Sales & Marketing in an IT CRM Company, 2008 – 2010
- VP CRM & Corporate Strategy in a CRM Company, 2010
- VP Corporate & Marketing Communication within a group of 9 companies, 2010 – 2012.
- SEA Business Development Manager, Graham Technology, a CRM company based in Scotland, UK, 2006 – 2008.
- Management position in several leading IT and Management Consulting firms, 1999 – 2006.
- Author eBook “Maintaining Customer Relation and Why Is It Important?”
- One of contributors in 30 advices from 30 greatest professionals in CRM and Customer Service in the world. Book is available in Amazon.
- Co-author eBook with GetApp.com “Powerful Customer Relationship Management for Small Business”.
