bpm’online Service

Slider

 

Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests, complaint or compliment and automate service operations by following pre-defined processes for customer care excellence.

  • Leverage built-in processes
    Bpm'online service offers out-of-the-box processes based on industry best practice. It enables to manage all customer request and complaints efficiently.
  • Manage omnichannel communications
    Personalize communications with your customers using bpm’online service. Manage all customers’ requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
  • Engaging interface that users love
    Thanks to the user-friendly and nice looking bpm’online Interface that help user to work more pleasantly. The features and information provided are easily accessible through various type of device: telephone, tablet, or laptop. Contextual display of information also helps user to keep focus on important information needed, concentrating your attention on what’s important.
     
     
     

 

System Features:

 

Customer Center : The best fit for companies that are looking to manage omnichannel communications.

  • 360 customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer

Service Enterprise : The best choice for medium and large companies looking to deliver high-level service across multiple communication channels.

  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer
  • Service catalogue
  • Service level management

Questions? We’ve got answers.

Contact Us

  • Facebook
  • LinkedIn
  • Youtube
  • Instagram