About Aina Neva Fiati

 



Aina Neva Fiati, SE, CCP, P.CRM

Managing Director of iSystem Asia/PT Inter Sistem Asia, Management & IT consulting company, specializing in CRM & Business Process Management.

More than 20 years professional experiences in the IT, CRM, sales & marketing and business development from the ground up-starting with the very start-up phases all the way to the managerial phases. Various industries background, include: IT, manufacture, telecommunication, financial services.

 

Professional Experiences

  • Managing Director of iSystem Asia/PT Inter Sistem Asia, Management & IT consulting company, specializing in CRM & Business Process Management, 2012 – present.
  • The founder of ThinkAboutCRM.com, an online resources and community in CRM, Dec 2007 – present.
  • President, AARM Global – Association of Advance Relationship Marketing, Singapore, 2016.
  • Executive Director, AARM Indonesia Chapter – Association of Advance Relationship Marketing, based in Canada, 2013 – 2017.
  • Wide exposures in some CRM apps: bpm’online CRM, Nimble Social CRM, Oracle Siebel CRM, Ciboodle Sword CRM since 2006.
  • CRM Project Implementations in government owned company, public services, financial services, trading, airlines, consulting & educations, construction, etc, 2012 – present./li>
  • CRM Trainer & Consultant in automotive, telecommunication, oil and gas, airlines, government owned companies, government agencies, etc, 2012 – present.
  • Speaker in bpm’online Global Tour, Boston, USA, 2017.
  • Speaking contribution in CRM related topics in universities, central bank, etc, 2012 – present.
  • VP Sales & Marketing in an IT CRM Company, 2008 – 2010
  • VP CRM & Corporate Strategy in a CRM Company, 2010
  • VP Corporate & Marketing Communication within a group of 9 companies, 2010 – 2012.
  • SEA Business Development Manager, Graham Technology, a CRM company based in Scotland, UK, 2006 – 2008.
  • Management position in several leading IT and Management Consulting firms, 1999 – 2006.
  • Author eBook “Maintaining Customer Relation and Why Is It Important?”
  • One of contributors in 30 advices from 30 greatest professionals in CRM and Customer Service in the world. Book is available in Amazon.
  • Co-author eBook with GetApp.com “Powerful Customer Relationship Management for Small Business”.

 

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