To ensure delivery excellence, we team up with world-class Next Generation CRM Solution: bpm’online CRM.
 
bpm’online, a process-based CRM software for sales, marketing and service automation. Bpm’online deliver cutting-edge products with referenced processes to manage a complete customer journey from lead to order, and to ongoing account maintenance.
 
The beauty and core value of bpm’onine products are the out-of-the-box processes that guide users through the most effective actions to accelerate results. Users love bpm’online engaging interface with its social look and feel, that is free from redundant information and keeps them focused on what’s relevant.
 
Serving over 6,000 customers worldwide bpm’online is committed to delivering exceptional value to the clients with its cutting-edge technology.
 

Why BPMonline?

  • BPM + Out-of-the-box referenced processes
  • A complete view of customer journey – sales, marketing and service
  • Engaging interface that users love!

 

bpm’online has been widely recognized by key industry analysts, receiving multiple awards.

  • A holistic multichannel marketing management software empowered by out-of-the-box referenced campaigns to gain demand generation excellence
  • 360° customer view
  • Segmentation
  • Lead scoring
  • Campaign management
  • Omni-channel communications: E-mail,
SMS,
Events,
Web-to-lead form,
Social media
  • Loyalty / reward program management
  • Mobile capabilities for loyalty management

  • Out-of-the-box sales processes that enables to take control over a complete customer journey – from lead generation to repeat sales
  • Opportunity management
  • Orders and invoices
  • Products and services
  • Collaboration tools
  • Quote management
  • Contract management
  • Document flow automation
  • Project management
  • Mobile capabilities for SFA

  • Innovative helpdesk software with out-of-the-box processes designed for your customer care excellence
  • Business process management
  • Unified customer database
  • Single point of contact
  • Service catalogue
  • Service level management
  • Configuration management
  • Incident and request management
  • Problem management
  • Knowledge management
  • Feedback management
  • Omni-channel
  • Communications Customer Portal

 

Request for presentation or demo call our relationship manager

Ph: +62 21-2940 6345, Email: crm@i-systemasia.com