CRM is a business strategy that blends processes, people, and technology to help you attract sales prospects, convert them into customers, and keep existing customers satisfied and loyal. The goal of CRM is to deeply understand each customer’s attitudes, needs, and behavior to provide them optimal service and retain the relationship. As business success is all about customers and their needs, if you want to to achieve and maintain leadership and profitability, you must have a sustained focus on CRM.
This two-day course examines CRM as a key strategic process in an organization. It is defined as the overall process of acquiring, retaining and growing profitable customer relationships by delivering value and satisfaction to the customer. Focusing on people, process and technology, this course will equip participants deep understanding of the fundamentals of CRM as well as the CRM philosophy and the implementation of CRM systems that incorporate and integrate information from sales, marketing and service.
What You Will Learn
About AARM and iSystem Asia
Established in 1995 in Canada, AARM – Association for the Advancement of Relationship Marketing – is a global learning center for professionals in Customer Relationship Management. AARM provides a comprehensive set of Customer Relationship Management courses and certifications, and is facilitating collaboration efforts of CRM professionals around the world. More
iSystem Asia is currently recognized as one of the training providers of AARM CRM Program in Indonesia, especially P.CRM (Professional Customer Relationship Management) Certification Preparation.
iSystem Asia facilitates and organizes P.CRM Certification as well as the exam facilities and infrastructure, Certification exam will be organized and administered by AARM.
Where & When
April 5 to 6, 2017
08.30 – 04.30 PM
Jl. Let. Jend. T.B. Simatupang Kav.9, Kebagusan, Jakarta Selatan, Indonesia
S.Sos, Msi, P.CRM
Training & Certification Fee
Normal Price IDR 5,500,000
Held in English and Bahasa Indonesia